We’re responsible for every customer of us. Any question or doubt you have, please contact us. We will do what we can to make you satisfied. Our policy on resend and refund is very thoughtful and reasonable.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
14 Mar 2018 18:52
everything in order .. price/product ok .
9 Mar 2018 13:17
product as described. good quality, came in very well packaged.
13 Feb 2018 19:58
Ideal gift for her husband) came quickly, the Box crumpled, but the goods are intact. Everything works, it glows beautifully, it's a little uncomfortable to aim to attach but the husband is happy)
19 Jan 2018 01:57
All perfectly. And delivery and goods. Up to 12 days in Moscow. The joysticks are securely sitting. Learn how to properly insert and serve the stand for a long time. Thank you very much for the seller.
12 Jan 2018 17:06
Actually. convenient thing, joysticks are always loaded and they have their place
12 Jan 2018 10:18
Very good seller. The first package came with a damaged usb connector, the seller sent a replacement without any questions. Thank you for your honesty.
3 Jan 2018 09:56
Stands were ooooochen for a long time. packed so-so - the boxes crumpled, but the contents did not suffer. look good.
28 Dec 2017 23:53
all at the highest level came very quickly to Volgograd in 2 weeks, the track is fully tracked. thank you seller
23 Dec 2017 23:06
Very fast delivery! He asked the seller to pack more qualitatively, did everything, wrapped it in several layers with a bubble wrap, so it all came out unscathed !!! I recommend this seller to everyone !!!! Thank you
12 Dec 2017 09:40
The fastest delivery. 10 days to Moscow. works great
29 Nov 2017 17:13
Excellent the product. The office is very fast. Happy with my purchase
20 Nov 2017 13:05
31 Oct 2017 14:47
good product ... satisfied ... super happy husband .... we tested and working
23 Oct 2017 00:24
Very good product. Fast delivery. I am very pleased. Thank you.
20 Oct 2017 02:19
Everything ok, just what I expected.
19 Oct 2017 23:28
The parcel came in 3 weeks, I see all the whole, until I checked
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